In February 2020 we finally made our first long haul trip with our 8 months young baby. We flew with #ThaiAir and the route was Brussels, transit in Bangkok, and to the final destination is Denpasar, Bali.

It s not my first time flying with Thai, back then around 18 years ago I had a pleasant trip with this airline, thus I was thinking it will be nice to travel with my kid and husband with Thai Air.

I made several pro and cons using this airline.

Pro :

- On time

- Clean aircraft

- Friendly stewardess

- Good food

Cons :

- There was no special line for family with children during check in

- Thought the stewardess were friendly, they were not really into to you as a family travel with infant

- You have to pay for selected seats, even though they were empty once take off but still none can sit there

- So consider if you travel with infant under 6 months old who has a right to get bassinet , unfortunately you have to pay for it

- No menu cards offered

- No warm towels

The most terrible experience of the service of Thai Airlines is :

The customer service and their refund policy! ( except Customer Service in Denpasar, Bali who was really helpful in helping us to reschedule our flights , however the flights in the end was cancel )

Our flights were cancelled due to coronavirus which is understandable but the lack of communication is terrible.

I have been mailing and their response is unclear. What a bad customer service and it s been almost more than 2 years, no clear news about our ticket money!

Later on we found out that Thai Air has been declared about its bankruptcy through the news.

In Facebook I found a page named : Thai Airways Refund Group. It s a closed page with more than 5000 people complaining about the refund system of Thai Airways. Several of those member mentioned that they have been refunded through their travel agency as they bought their tickets from the agents.

For our case, we bought the tickets through their official website, and there is no a positive feedback ( per today, August 2nd 2022 )

#TravelwithKid #FamilyTraveler #ReviewThaiAir #ThaiAir #TravelingtoBali #TravelingwithBaby #VloggerIndonesia