In February 2020 we finally made our first long haul trip with our 8 months young baby. We flew with #ThaiAir and the route was Brussels, transit in Bangkok, and to the final destination is Denpasar, Bali.
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| left : finally arrive in Denpasar, Bali right : his first long haul flight |
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| left : passed out in the 2nd flight after transit in Bangkok right : long queuing in Brussels Airport because there is no family line |
I made several pro and cons using this airline.
Pro :
- On time
- Clean aircraft
- Friendly stewardess
- Good food
Cons :
- There was no special line for family with children during check in
- Thought the air hostess are friendly, they were not really into to you as a family travel with infant
- You have to pay for selected seats, even though they were empty once take off but still none can sit there
- So consider if you travel with infant under 6 months old who has a right to get bassinet , unfortunately you have to pay for it
- No menu cards offered
- No warm towels
The most terrible experience of the service of Thai Airlines is :
The customer service and their refund policy! ( except Customer Service in Denpasar, Bali who was really helpful in helping us to reschedule our flights , however the flights in the end was canceled )
Our flights were cancelled due to coronavirus which is understandable but the lack of communication is terrible.
I have been mailing and their response is unclear. What a bad customer service and it s been almost more than 1 month, no clear news about our ticket money!
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